10 Days Refund Policy for RO Sale & Services

Purpose

This Refund Policy outlines the process and terms for returning items purchased online from our website, RO Sale & Services. We are committed to providing high-quality products to our customers and ensuring their satisfaction with their purchases.

Eligibility

To be eligible for a refund, items must be returned within 10 days of the purchase date, in the original packaging and in a new and unused condition.

Exclusions

This Refund Policy does not apply to items that have been installed, used, damaged, or altered in any way.
This Refund Policy does not apply to services that are booked online from our website.

Additionally, items that are returned without their original packaging or in a damaged condition will not be eligible for a refund.

Refund Process

To initiate a refund, customers must first contact our customer service team by email or phone to request a return. Once we have received the returned item, we will inspect it to ensure it meets the conditions outlined in this Refund Policy. If the item is eligible for a refund, we will issue a refund to the original payment method within 5-7 business days.

Shipping Costs

Customers are responsible for the cost of returning items to us. If the item was defective or damaged upon receipt, we will provide a prepaid shipping label for return.

Final Decision

Our customer service team will make the final determination as to whether an item is eligible for a refund. If the item is not eligible for a refund, we will return it to the customer at their expense.

Changes to Refund Policy

We reserve the right to make changes to this Refund Policy at any time, without prior notice. Any changes will be posted on our website and will become effective immediately.

Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at rosaleandservices@gmail.com