Best RO Service in Patna Patna's Leading Water Purifier Sale & Service Provider

Frequently Asked Questions (FAQ)

We understand that you might have questions about RO servicing, repairs, and maintenance. Here are detailed answers to the most common questions we receive from our Patna customers. If you don’t find your answer here, please feel free to call us at 7763003691 and our team will be happy to help.

1. How often should I get my RO serviced?

We strongly recommend getting your RO water purifier serviced every 3-4 months for optimal performance, especially considering Patna’s water quality which typically has high TDS (Total Dissolved Solids) and hardness levels. Regular servicing is crucial because:

• Patna’s groundwater often contains high levels of dissolved salts and minerals that can quickly clog filters.
• Pre-filters (sediment and carbon) need periodic cleaning or replacement to protect the expensive RO membrane.
• The storage tank needs sanitization to prevent bacterial growth.
• TDS levels need adjustment based on water quality changes across seasons.

If your water source is particularly hard or if you notice reduced water flow, bad taste, or unusual sounds, you should get it serviced immediately. Our AMC plans include scheduled services so you never have to remember dates.

2. What is included in your basic RO service at Rs. 299?

Our comprehensive basic service at Rs. 299 includes everything needed to restore your RO to optimal working condition:

Complete Diagnostic Check:

• Testing all electrical components (pump, SMPS, solenoid valve).
• Checking for any leaks.
• Inspecting the condition of all filters and membrane.
• Verifying proper functioning of auto-shut off and other sensors.

Thorough Cleaning:

• Cleaning or replacing pre-filters (sediment and carbon filters).
• Complete sanitization of the storage tank.
• Cleaning of RO membrane surface (chemical wash if needed).
• Flushing of all water lines and connectors.

Adjustment & Testing:

• Adjusting TDS levels to optimal range (typically 50-150 ppm).
• Checking and optimizing water flow rate.
• Testing reject water ratio for efficiency.
• Final water quality check and taste test.

Please note: If any spare parts like filters, membrane, pump, or other components need replacement, those will be charged separately at actual cost after your approval.

3. My RO is not working at all. How quickly can you repair it?

We understand that a non-functioning RO is a serious emergency. That’s why we offer emergency service with our commitment to reach you within 2 hours of your call in most Patna areas.

• Immediate Response: Our customer service team takes your call 24/7 and immediately dispatches the nearest available technician.
• Quick Diagnosis: Our experienced technicians can usually identify the problem within 15-20 minutes of arrival.
• Same-Visit Repair: We carry the most commonly needed spare parts in our service vehicles, allowing us to complete repairs in a single visit in approximately 70-80% of cases.

Common problems we fix immediately include pump failures, electrical issues, simple leaks, filter blockages, and TDS adjuster problems.

4. What exactly does your 30-day service guarantee cover?

Our 30-Day Service Guarantee is our promise of quality work. Here’s what it means:

• What’s Covered: If the same specific problem you paid us to fix reoccurs within 30 days, we will send a technician back to resolve it at absolutely no extra cost (no service charge, no labor).
• Example: We fixed a water leakage from the input pipe, and the same pipe starts leaking again within 30 days—we’ll fix it free.
• Not Covered: We fixed a leakage in the input pipe, but now the output pipe is leaking (a different problem). This would be a new service call.

This guarantee applies to all our services and is valid for 30 days from the date of service completion. Just call us with your previous service receipt number.